Terms & Conditions

Privacy, security, confidentiality and great customer service are important to Atkin Guitars Limited. The following terms and conditions endeavour to make our web site a safe, easy and enjoyable place to shop.

By using this web site you agree to the following terms and conditions:


A contract is formed between Atkin Guitars Limited and the customer when we dispatch the goods you have ordered. Until the goods are dispatched the order may be cancelled at anytime.

E-mail will be used as the standard means of communication.

When you place your order, an e-mail confirming your order, and acceptance of our terms conditions, will be sent. By placing an order you are agreeing to these terms.

Atkin Guitars Limited does not store credit card details, nor do we share customer details with third parties.

You undertake that all details which you provide to us for the purpose of ordering goods are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the order.

Your statutory rights are not affected but otherwise all purchases are non-exchangeable, non-refundable and non-transferable.

Delivery Instructions

All orders are shipped within five business days from receipt of payment in full.

Our parcels are sent via Evri; and small packages sent via Royal Mail.

If you are not at your specified delivery address to take receipt of your parcel, your parcel will be ‘left in a safe place’ and you will receive a card with details of where your parcel has been left.

If you provide us with an incorrect address, or you fail to collect your goods from a specified location, we will be unable to compensate you.


Delivery is currently only available to Great Britain and Northern Ireland. Delivery times vary dependant on your location.

We may amend these terms and conditions from time to time. All purchases from the date of posting onwards will be governed by that new version.


Atkin Guitars Limited attempts to ensure that the information available on the website at any one time is true and accurate but cannot guarantee that it will be error-free. Atkin Guitars Limited does not make any warranty that the website is free from infection by viruses, worms or anything else that may have destructive properties.

This liability applies only to the extent permitted by law.


These terms and conditions contain the entire agreement between you and Atkin Guitars Limited relating to your purchase. You are responsible for reading all information in these terms and conditions fully. If any of these terms are held to be invalid or unenforceable, those terms will be struck out and the other terms remain.

Atkin Guitars Limited reserves the right to amend these terms and conditions from time to time. All purchases from the date of posting onwards will be governed by that new version. This will not affect your statutory rights. These terms and conditions are governed by the laws of Great Britain. Any dispute arising out of or in connection with these terms and conditions shall be brought in any court of competent jurisdiction in Great Britain.

Current terms and conditions will be displayed at: https://atkinguitars.com/terms-and-conditions

Personal data will be used in accordance with data protection and privacy law.

Our privacy policy can be found at: https://atkinguitars.com/privacy-policy

Thank you for your interest in Atkin Guitars Limited.

Refund and Returns Policy

We require all shortages to be notified on delivery and we will be happy to refund the item. Please notify us by email to: accounts@atkinguitars.com

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

We will only replace items if they are defective or damaged, we will be more than happy to replace or refund the item on receipt of returned goods, provided the goods returned arrive at our offices no later than 30 days after purchase (in some cases, and at our discretion, a picture of the item sent via email will be sufficient). If you need to exchange it for the same item, send an email to: accounts@atkinguitars.com


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, please check with your bank or credit card company, as it may take some time before your refund has been processed/cleared.

If you still have not received your refund, please contact us at: accounts@atkinguitars.com

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Shipping returns

To return your product, you should send your product to:

Atkin Guitars Limited

Unit 89, Thomas Way

Lakesview Int. Business Park





You may consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Need help?

For questions related to refunds and returns, contact us at: accounts@atkinguitars.com